STANDARDS AND TRAINING PARTNER FOR MAINS RENEWAL
More contractors are new to water than ever. I help you make sure every team on every site knows the standard and upholds it.
Working with tier-one and tier-two contractors across the Northwest.
Reputation is everyone’s responsibility
Water is a food-grade product. Whoever is working on the network, it is their job to protect it.
Mains renewal is bringing in more people than ever who are new to water, and not only in delivery teams. Supervisors and project managers are arriving from gas, telecoms and other sectors without water-specific training. At the same time, the most experienced people are getting ready to retire.
The standards aren't complicated, but every one of them matters. A playbook is no use in a trench at 8am on a January morning, and no one should assume a new starter knows what an experienced hand takes for granted.
Everyone in the supply chain has a responsibility to know the standards and uphold them. That takes training built for the people who have to follow it.
About me
I'm Gemma, co-founder of Virtual Hero Media and standards and training partner for mains renewal contractors across the Northwest. Here's how I work.
TWO WAYS TO WORK TOGETHER
Your relationship with the client depends on your supply chain upholding standards, values and hygiene practices on every site, every day.
If the standards aren't understood, and there's no process for onboarding and training new entrants, everyone's reputation is at risk.
I work alongside your team as your standards and training partner. We set out the standards and design the training together, then film it on your sites and build the rollout, so every partner at every level knows what best practice looks like.
You take direct responsibility for making sure the standards are understood, and upheld.
FOR TIER-ONE CONTRACTORS
FOR SUBCONTRACTORS AND DELIVERY PARTNERS
You may be new to water, with limited experience at every level, even the most senior. That makes water hygiene, and what it means for reputation, something to take seriously from the top down.
When a tier-one tells you a standard matters, it isn't enough on its own. You need to reinforce it, in your own voice, so everyone in your organisation understands why: from site teams to supervisors, project managers and directors.
I build mains renewal induction and training that speaks to your teams in their language, in short formats they'll actually watch. Choose ready-made modules on health and safety, reputation, water quality and the customer, branded as your own, or have them filmed on your sites and tailored to your business.